shipping & returns

SHIPPING INFORMATION

Orders placed before 2.00pm will be dispatched the same day. Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends. Orders placed on weekends will be dispatched on Mondays.

UK £8 Next working day

UK £4.50 3-4 working days

EU £10 2-3 working days

US £28 2-3 working days

Rest of the World £28 3-5 working days

 
SHIPPING FEES
UNITED KINGDOM

£4

EUROPE

£10

UNITED STATES

£28

REST OF WORLD

£28

RETURNS

Should you wish to return your unused, unopened order within 7 days of receiving, please contact our Customer Care team at info@elyseandme.com who will happily assist you.

sHIPPING FAQ’S:

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

After you place your order, you will receive an order confirmation email. If any of the items you have ordered are unavailable, you will be quickly informed of the out-of-stock pieces, and your payment for the items will be refunded.

WHEN WILL I RECEIVE MY ORDER?

Orders shipped by our delivery partners, are delivered Monday to Friday. On the day of delivery, a nominated timeslot will be sent to you via text as an approximate window but this is not guaranteed.

DO I HAVE TO SIGN FOR MY ORDER?

You can choose with our delivery partners to not sign for your order. If you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that Elyse can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery, and take full responsibility for any loss or damage that may occur.

HOW DO I RETURN AN ITEM?

Please contact our Customer Care team should you wish to return your unused, unopened order within 7 days of receiving it at info@elyseandme.com